Data Deletion Request
Zeniqle Agents respects your right to control your data. You can request the deletion of all data associated with your account at any time.
When you connect your Instagram Business account to Zeniqle Agents, we store the following data:
- Account Information: Your Instagram Business account name, profile ID, and connected Facebook Page ID.
- Access Tokens: Encrypted OAuth tokens used to interact with the Instagram API on your behalf.
- Message Data: Direct messages sent and received through the automation system, used to provide automated responses.
- Published Content: Metadata about posts published through our platform (post IDs, timestamps, captions).
- Workflow Configuration: Your automation rules, response templates, and scheduling preferences.
You can request deletion of your data through any of the following methods:
Option 1: Email Request
Send an email to privacy@zeniqle.com with the subject line "Data Deletion Request" and include:
- Your Instagram Business account username
- The email address associated with your Zeniqle Agents account
- Confirmation that you want all data deleted
Option 2: Disconnect from Facebook Settings
You can also remove Zeniqle Agents' access directly from your Facebook account:
- Go to your Facebook Settings
- Navigate to "Security and Login" → "Apps and Websites"
- Find "Zeniqle Agents" and click "Remove"
- This revokes our access; email us at privacy@zeniqle.com to confirm full data deletion from our servers
- Acknowledgement: We will confirm receipt of your deletion request within 24 hours.
- Processing: Your data will be permanently deleted from our systems within 30 days of the request.
- Confirmation: You will receive an email confirmation once the deletion is complete.
- Access Revocation: All OAuth tokens and API access for your account will be immediately revoked upon receiving the request.
- Irreversibility: Once deleted, data cannot be recovered. You would need to reconnect your account and reconfigure your workflows to use Zeniqle Agents again.
We retain your data only for as long as your account is active and connected to Zeniqle Agents. If you disconnect your Instagram account without requesting deletion, we will automatically delete your data after 90 days of inactivity.
Certain data may be retained for longer periods if required by law, such as transaction records for tax purposes. In such cases, the data will be securely stored and only used for legal compliance.